Refund policy

At A Heartee Affair, each product is made to order especially for you. As we follow a print-on-demand model, we have a specifically structured return and replacement policy to ensure fairness for both our customers and our brand.

Please read the policy below before placing an order.

1. Order Fulfilment & Courier Returns (RTO)

If an order is undelivered or returned to origin (RTO) due to reasons such as:

  • Incorrect or incomplete address
  • Customer not contactable
  • Delivery refusal
  • Restricted or unserviceable pin code
  • Failed delivery attempts
  • The order will be returned to our print partner’s warehouse.

Important Notes:

  • RTO orders are non-refundable
  • We do not offer refunds or free replacements for RTO cases
  • If you wish to re-ship the returned order, it can be done at your expense (product cost + shipping)

We strongly request customers to double-check address and contact details before placing an order. 

2. Returns Due to Customer Preference (No Defect)

As all our products are made to order, we do not accept returns or replacements for:

  • Wrong size ordered
  • Change of mind
  • Design preference
  • Address errors made by the customer

Replacement Option:

If you still wish to receive the product again, a fresh order must be placed at full cost (product + shipping).

3. Damaged, Misprinted, or Defective Products

Despite strict quality checks, rare issues may occur during printing or transit.

Eligibility for Replacement or Refund:

  • Claims must be raised within 4 days of delivery
  • You must share:
  1. Clear unboxing video
  2. Images of the defective/damaged product
  3. Images of the original packaging

Resolution:

  • We will offer a free replacement first
  • If you do not wish to receive a replacement, a refund may be issued after verification

Claims without an unboxing video will not be approved.

4. Lost in Transit Orders

If your order is marked as lost in transit by the courier, we will process a replacement or refund after confirmation from our shipping partner

5. Size & Measurement Disclaimer

  • Please refer carefully to the size chart before placing your order
  • Minor measurement variations (up to 1–1.5 inches) are industry standard
  • Size-related issues are not eligible for refunds or free replacements

6. Color Variation Disclaimer

Colors may vary slightly between the digital preview and the final product due to:

  • Screen resolution differences
  • Printing method (CMYK process)
  • This is a normal characteristic of DTG printing and does not qualify as a defect.

7. Important Handling Instructions

  • Please record an unboxing video while opening your package
  • If the outer package appears damaged, mention it while accepting delivery
  • Damage caused while opening the parcel using scissors or sharp objects will not be eligible for replacement or refund

8. Contact & Support

For all return or replacement requests, please contact us at:
[ahearteeaffair@gmail.com]
Include your order ID, images, and unboxing video for faster resolution.